FAQ

DO YOU SHIP INTERNATIONALLY?

Yes, we do. Most of our items are available and ready to be shipped to over 150 countries worldwide. Some items, however, will only be available for shipping to specific countries only.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped within 2-7 working days. Once shipped, you'll receive a confirmation email including tracking number(s) for your order.

Free Standard Shipping

a) USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 10 to 25 working days.

b) Mexico, South America*, Philippines, Indonesia, India, Russia, Turkey, Middle East, South Africa, Rest of the world: 10 to 25 business days.

*Exceptions to some countries apply. 

Express Delivery

a) USA, UK, Canada, Europe*, Asia*, Australia & New Zealand: 4 to 15 working days.

b) Mexico, South America*, Philippines, Indonesia, India, Russia, Turkey, Middle East, South Africa, Rest of the world: 4 to 15 business days.

Split Packages 

In some instances, an order may be split into different packages for any of the following reasons: 

 - Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost-efficient ways of delivery.

 - An item may be slightly back-ordered and shipped a later than the rest of the items in an order. 

 - Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.

Common reasons for order delay: 

- Billing and shipping addresses are not the same. 

- Order is pending credit approval and verification. 

- A product is currently out of stock. 

- An order which requires special customization. 

- An order is shipped to remote countries. 

- National holidays 

How do I get the products? At home or Post Office?

We inform you that the "Free Shipping" service ensures delivery is via the post office. The products will be picked up from the post office.

HOW CAN I TRACK MY ORDER?

You can track your order on the order tracking page or use the free postal international tracking tool 17Track.net.

I HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?

If 20 business days from the date you received the shipping confirmation passed, your order might got delayed for one of the following reasons:

- Billing and shipping addresses are not the same.

- Order is pending a security verification  and approval.

- Product stock issues.

- An order which requires special customization.

- High volume of sales in holiday seasons 

- Your order is shipped to a country different from US, UK, AUS, France. Orders shipped to rest of the world might take up to 10-25 business days.

To find out more about your order status please contact us at info@heyydar.com

WHERE IS MY ORDER COMING FROM?

In order to provide the best prices and flexible international shipping options, all orders are shipped directly from our warehouses in Europe and overseas, using a range of International couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. 

Questions? Please contact us at info@heyydar.com and we'll get back to you within 24 hours.

WHERE ARE YOU BASED IN?

HEYYDAR is based in Lewes, US.

In order to provide the best prices and flexible international shipping options all orders are shipped directly from our warehouses in Europe,USA and Asia, using a range of International based couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

WHAT HAPPENS TO UNCLAIMED ORDERS?

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address was provided or because of refusal to pay import taxes. 

Requests for refunds for unclaimed items are subject to a 30% restocking fee. You may also ask for the package to be reshipped out to you for a $30 USD re-delivery fee to cover postage costs for Standard Shipping or equivalent fee to cover the initial Express Shipping Costs if the order is reshipped again to the customer.

In case you did not receive your item, you have the right to request a refund or re-shipment within max. 60 days of placing the order. Orders that fall outside the 60 day period are not eligible for refunds or re-shipments.

DO I HAVE TO PAY ANY IMPORT FEES?

For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen, HEYYDAR is not responsible for any custom charges made in the country of destination. 

I HAVEN'T RECEIVED THE PACKAGE, BUT THE TRACKING SAYS IT DID. WHY?

HEYYDAR covers a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare case a parcel is marked as delivered by the courier, but you have yet to receive it - HEYYDAR cannot not cover the costs of reshipping the order. This only applies if the tracking details state that a delivery was made to the recipient's address (or area). 

In most instances, it's found that the delivery was made, but left in an unexpected location at a recipient's address or left with a family member, roommate or neighbour. Recipients should reach out to the courier or local post office, provide them with the tracking number received via email and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch." 

If you find yourself in this situation please email us at info@heyydar.com and our support team will assist you as soon as possible.

CAN I SHIP PRODUCTS TO SOMEONE ELSE?

Sure. Just use the new address when checking out.

CAN I RETURN A PRODUCT?

Yes. In the rare case, you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the day it was received. Alternatively, we can issue you a store credit to place another order.

For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time. If you prefer this option simply email us at info@heyydar.com and we'll arrange your refund.  To begin a return please visit the returns page.

Please note that Delivery fees are not eligible for refunds. 

WHO PAYS FOR THE RETURN?

In the rare case you receive a faulty product or the product was shipped in a different size than the one ordered, HEYYDAR will support the return costs. If you choose to return an item for other reason than that, the return costs will be supported by the customer.

CAN I CANCEL MY ORDER?

Yes, you may request order cancellation within 24 hours of purchase. Please note: if your item has been already shipped cancellation will not be available.

Why my order has not arrived?

To avoid any unpleasant situations in which you do not receive the products, please provide all the exact dates for your order, such as: name, first name, full address (country, city, district , province, street, street number, postcode etc.), e-mail address, contact person, contact phone number, etc.

What is PU Leather?

Pu leather is also known as bicast leather ( or split leather. Pu leather is short for polyurethane leather because the coating on this leather is made with polyurethane. So, what is polyurethane vs leather and how is the polyurethane applied to leather? The polyurethane coating is embossed on top of vinyl leather to look more like real leather that has been aged. It does have a layer of real leather in it, but the layer of leather has been split (hence the name, split leather) so the layer of real leather is thinner than with genuine leather. It was originally made for the shoe industry, but it was then adapted into the furniture industry.

The benefits of PU leather are that, due to its split backing with a polyurethane coating, it is more economical that 100% genuine cow leather. It also has a smoother, even grain which makes it easier to clean.

The main disadvantage is that, due to the thinness of the leather and the polyurethane coating, the material does not hold up for as long as 100% genuine leather. It's prone to tears or the polyurethane coating from peeling away from the leather backing after a few years. It is also prone to color transfer onto clothing or other pieces of fabric.

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